Announcements for Irregular Procedures

Introduction to manual design

The flight attendant manual is the foundation of the inflight operation. In order for the operation to run smoothly, procedures need to be carefully crafted and in the proper sequence. You know you have a very well-designed flight attendant manual when you can read a procedure, and every step can be complete, from start to finish, based upon what is written. As each step is processed, if you need to make accommodations or adjustments for what is written, the procedure is not correct and needs revision.

Topics missing or short on detail

Here are topics that are most likely to be missing or short or insufficiently detailed in a flight attendant manual. General statement: if it’s in your flight attendant manual, it’s expected the crewmembers get trained on all content. The only exception is there’s no requirement for all trainees to read aloud all announcements in the announcements section. They only need to be aware of their existence and when it would be appropriate to read them. During training, the most common read announcements by all are the “welcome onboard” announcement and the safety demonstration for safety demo practice by all students.

Consider teaching the variables that may affect when they should or should not read them to the passengers. The suggested scripted announcement topics all manuals should contain for irregular and emergency situations will be at the end of this page.