Responsibility for Announcements
The Purser is responsible for all required and informational announcements. The authority to make the announcements may be delegated to another Flight Attendant, but the following standardized wording must be followed to ensure all FAA required subjects are covered.
Announcements are the way we give our passengers important safety information that they may need and information on actions that must be taken at certain times during the flight, e.g. when the seatbelt sign comes on passengers must remain seated with their seatbelts fastened.
The heading of each announcement states when it should be given. The announcements are ordered in the sequence in which they would be made on a given flight segment. Unusual situations such as delay, turbulence etc., are located at the end of the normal announcements.
Guidelines for Making Announcements
- Review the announcements you are going to make in advance. Be prepared for the aircraft and flight you are operating.
- All announcements must be made verbatim and should not be altered or eliminated to suit the individual’s preferences.
- Announcements should be made in a friendly, but professional manner, paying particular attention to the speed of delivery, annunciation, and intonation. An angry or scolding tone is never appropriate and tends to illicit passenger response quite different from the one intended. This is equally true of announcements made in situations that passengers may not find amusing.
- Announcements generally should only be made by the Purser or the designee. However, in a situation calling for immediate action, the time factor takes precedence over content and delivery of the announcement. Any Flight Attendant is qualified to make an announcement.
- When reading the emergency cabin preparation announcement in particular, speak slowly, clearly, with confidence and authority. In emergency situations more than any other time, passengers will be looking to the Flight Attendants for help and guidance. If the Purser is unable to make the announcement due to emotional stress, utilize another member of the crew who can deliver the announcements appropriately.
Below are some sample announcements that are generic and can be used as-is for any airline and any aircraft, or can be used as the framework for designing your own announcements.
The Captain has indicated that due to the turbulence we are experiencing, service must be discontinued at this time. Flight Attendants will now return to their seats and are not allowed to get up unless there is an emergency. Please remain in your seats with your seatbelt fastened until the Captain turns off the fasten seatbelt sign. Thank you for your understanding.
The Captain has indicated that due to expected turbulence ahead, service must be delayed at this time. Flight Attendants will now return to their seats and are not allowed to get up unless there is an emergency. Please remain in your seats with your seatbelt fastened until the Captain turns off the fasten seatbelt sign. Thank you for your understanding.
Ladies and gentlemen, we are overhead _______. The Captain has informed us that we will have to stay in the holding pattern for approximately _____ more minutes until air traffic control clears our flight for the approach. Thank you for your patience.
Ladies and gentlemen, as you can tell, the captain decided to perform a go-around. The flight crew are very busy right now and they will provide all of us an update before the next approach to landing if time and workload permits. Please continue to remain seated with your seatbelt fastened. Thank you.
Bomb Threat While on the Ground
Ladies and Gentleman, the Captain has received information from the airport of a possible breach of security. While our normal security precautions give us reason to believe that our aircraft is safe to fly, we are going to perform an additional inspection of this aircraft. In order to expedite the inspection, we ask that you deplane at this time and leave your personal belongings on the plane. As soon as departure information is available, we will update you. Thank you for your cooperation.
Bomb Threat During Flight
Ladies and Gentleman, the Captain has received information from the airport of a possible breach of security. While our normal security precautions give us the assurance that our aircraft is safe, we would like to recheck this aircraft. We will be diverting to _______ and we expect to land in approximately _______ minutes. After arrival, to expedite the inspection, we ask that you deplane without your personal belongings. As soon as departure information becomes available, you will be advised. Thank you for your cooperation.
On Ground, Unable to Depart Due to Weather at the Destination Airport
Ladies and Gentlemen, Captain _______ has informed us that we are unable to depart for _______ (destination) due to the weather conditions at our destination airport. As soon as we have updated departure information, you will be advised. Thank you for your patience and understanding.
On Ground, Unable to Depart Due to Weather at the Departure Airport
Ladies and Gentlemen, Captain _______ has been informed by Air Traffic Contril that our departure to _______ (destination) is delayed due to the current weather conditions at this airport. As soon as we have updated departure information, you will be advised. Thank you for your patience and understanding.
Precautionary Emergency Landing
Ladies and Gentleman, due to technical reasons, the Captain has advised we will be making a precautionary landing at _______ airport. Once on the ground and maintenance personnel have inspected the aircraft, we will advise you of our next departure time. Thank you for your understanding.
Airport Diversion due to Weather During Flight
Ladies and Gentlemen, Captain _______ has informed us that we will be diverting to _______ due to the weather conditions at _______ (destination). We will be landing in approximately _______ minutes and will keep you advised about the continuation of this flight to our destination as information becomes available. We apologize for the inconvenience this may have caused. Thank you for your patience and understanding.
Diversion, Unscheduled, for Additional Fuel
Ladies and Gentlemen, Captain ________ has informed us that it will be necessary to make a fuel stop in _______. We apologize for any inconvenience this may cause you, and we will make every effort to continue to our destination as quickly as possible. We will be landing in approximately (hours/minutes). Thank you for your patience.
Fueling with Passengers on Board
Ladies and gentlemen, we will be refueling the aircraft shortly. The use of smoking materials, including e-cigarettes and vape devices is prohibited. We ask you to please remain seated with your seatbelt open and do not block the aisle. The galley service areas will be closed during aircraft fueling as the Flight Attendants are required to remain by their exits. Thank you.
Ladies and Gentlemen, in order to land the aircraft safely in __________, due to landing weight restrictions, it is necessary for us to reduce the aircraft weight by releasing a specific amount of fuel. You will see mist coming out of the wings as the fuel is released. We ask that all passengers remain seated with their seatbelts fastened. As a reminder, this is a non-smoking flight which prohibits smoking cigarettes, e-cigarettes, and vape devices. Thank you for your cooperation.