Missed approach or rejected landing
A missed approach or rejected landing can occur when the PIC determines that unforeseen conditions may jeopardize landing safely, for example poor weather, traffic, lack of visual cues, or runway obstructions. The PIC will perform a go-around and climb to a higher altitude, be put into a holding pattern, then wait for clearance to attempt another landing. This means power will be added, a nose-up attitude will be initiated, and the landing gear will be raised. When passengers are anticipating the plane to land, it is a sudden and somewhat aggressive maneuver which may make some passengers nervous.
Do not panic. Remain in your jumpseat and await instructions and/or information from the PIC. As soon as time permits, the PNF will make an announcement about what happened and if another attempt to land at the airport is planned, or if diversion to the alternate airport is necessary.
If possible, the PNF will relay this information to the FAs first, but if a PA is necessary due to the timing of the next landing attempt, FAs will be informed with the passengers.
FAs must be vigilant in making certain all passengers remain seated. If the aggressive maneuver has caused the cabin to become unsafe in any way, the Purser will report this to the PIC by interphone immediately.
If a diversion is planned, the FAs will be notified of the amount of time it will take to get to the next airport. Verify with the PIC that the standard signals will be issued again (number of chimes for landing imminent).
If it will take more than 20 minutes to reach the alternate airport, ask the PIC if it is possible for passengers to get up to use the lavatory. If the weather and situation permits passengers to get up, the PIC will need to give the descent and approach signals again to the FA’s so they have time to re-secure the cabin.
Make informational announcements as needed to keep passengers advised of the situation.