Course feedback – value to improvement
It’s a worthwhile time investment to request and evaluate student feedback regarding the training they received. This helps you, the inflight training department, perform continual improvement of your training program. Yes, there are going to be complainers that just hate coming in for recurrent/CQ, and there are those that after x-years, they think they don’t need recurrent/cq, that it’s a waste of their time. However, those that give honest feedback can provide you insight to what areas are being taught very well, what subjects could use improvements, and the performance of your instructors. Student feedback about the instructor is very helpful for instructor self-improvement or can be used as an opportunity to create or improve your instructor training/mentor program. There may be deficiencies in how you qualify and sign off instructors to work independently. Notwithstanding the instructor that just doesn’t work out, student feedback will help your training department improve, provided you’re receptive to the feedback and willing to consider valid suggestions.
As for initial training feedback, you’re receiving both a clean slate view of the training and from new hire flight attendants from other airlines, you may receive some good suggestions on content and/or instructional delivery methods that other airlines use. Anonymous student feedback is a useful way to improve the training department. Remember, it can be difficult to self-evaluate since we can’t always see our errors or opportunities for improvement.